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Go Digit General Insurance Limited has released its 11th Transparency Report, titled "Breaking the Doubt Cycle: Creating Moments of Delight in Insurance". The report provides key insights into customer claims turnaround times across various insurance products. Notably, the average time to secure cashless health insurance pre-authorization is 26 minutes, while the turnaround for hospital discharge approvals averages 53 minutes. Reimbursement health insurance claims take about 2.96 days to settle, and home insurance claims take approximately 37 days. The overall claims settlement ratio stands impressively at 96.2%.
In the first half of FY25, Go Digit sold over 5.7 million policies and settled 441,275 claims, accumulating a gross written premium of ₹5,029 crore, up from ₹4,252 crore in the previous year. The report highlights the company's commitment to transparency and customer satisfaction, emphasizing prompt resolutions and service metrics. As the company continues its digital transformation, investors should view these operational efficiencies and growth metrics as indicators of a positive outlook moving forward.