Hinduja Global Solutions Limited — Updates, 03-04-2025: Press Release

Hinduja Global Solutions (HGS) continues to prioritize AI-led technology services to enhance customer experiences across its global operations. With delivery expansions planned in India, South Africa, and Canada, the company is bolstering its capabilities to meet growing client demand. Notably, HGS Agent X, a suite of AI-driven contact center solutions, has significantly improved productivity for over 1,300 agents, resulting in sales conversion increases of 15-20% and a 20% reduction in support costs.

A search for a new CEO is underway following the impending retirement of Partha DeSarkar, who has led the company in its transformation from a small firm to a $600 million enterprise. HGS aims to advance further in the digital space, having recently established new centers in Bengaluru and plans for a delivery hub in Waterloo, Canada. With a workforce of 18,000 serving over 360 clients globally, HGS is well-positioned to capitalize on emerging opportunities in the AI and digital landscapes while reinforcing its status as a leading player in customer experience solutions.