Poonawalla Fincorp Limited — Updates, 28-04-2025: Press Release

Poonawalla Fincorp Limited has implemented an advanced AI-powered debt management platform aimed at transforming its collections processes in the lending sector. The new system utilizes a sophisticated engine to analyze customer interaction data, streamlining collection communications and reducing manual effort by 4-5 days. It introduces over 100 micro-strategies tailored to customer profiles and optimizes engagement timing, significantly enhancing operational efficiency.

The platform has automated channel allocation, decreasing response time from 3-4 days to under 3 hours for post-delinquency customer engagement. According to the Managing Director & CEO, Arvind Kapil, this initiative not only automates processes but also fosters smarter, data-driven decision-making. The AI-driven platform improves risk assessment capabilities by 2-3 times compared to traditional methods and includes a GenAI-enabled call audit feature to ensure compliance and accountability.

Overall, this technological advancement reflects Poonawalla Fincorp’s commitment to enhancing customer experiences and driving efficiency in lending operations.