Rategain Travel Technologies Limited — Updates, 28-04-2025: Press Release

RateGain Travel Technologies Limited has launched UNO VIVA, the industry’s first CRS integrated AI voice agent designed specifically for hotels. This AI agent, part of RateGain’s UNO hotel commerce platform, enhances the reservation journey by efficiently managing reservation-related calls with multi-lingual support across 18 languages.

The solution aims to tackle the current challenges faced by hotels, where approximately 40% of voice reservations go unanswered and operational strain is high. By automating responses to repetitive inquiries, UNO VIVA aims to improve customer satisfaction, reduce front desk workload, and enhance service consistency while allowing hotels to optimize their operations.

UNO VIVA can integrate seamlessly with existing Property Management Systems and is designed for quick deployment, promising results within a week. This innovation positions RateGain to capture a significant share in the hospitality technology landscape, potentially driving operational efficiencies and revenue enhancement for hotel partners globally.