Updater Services Limited — PPTs, 25-05-2025: Investor Presentation

**1. Financial Highlights:**

Revenue rose 12% YoY to ₹2772 Cr with EBITDA up 28% to ₹202 Cr and PAT jumping 80% to ₹119 Cr, indicating robust margin improvement. Q4 PAT margin reached a record 4.7%. Integrated Facility Management (IFM) revenues grew 10% to ₹182 Cr, while Business Support Services (BSS) led with 17% growth to ₹95 Cr. The company remains net cash with RoCE improving to 22.1%. Employee count increased 9% to 70,000+, supporting scale.

**2. Strategic Initiatives & Growth Drivers:**

Focus on deepening client relationships via cross-selling and tech-enabled services is key. Growth blends organic expansion and strategic acquisitions in high-margin BSS areas like sales enablement and airport handling. AI-driven technology at subsidiaries optimizes efficiency and service differentiation.

**3. Business Developments:**

Onboarded marquee clients like Amazon in IFM. Avon surpassed ₹100 Cr revenue and launched partial truckload services. Denave and Matrix secured significant clients across BFSI, tech, ecommerce, and telecom. New airport handling contracts for Air India Express and plans for an aviation training institute bolster aviation verticals. A strategic merger of two entities enhances integration.

**4. Market Position & Competitive Advantage:**

Second-largest outsourced IFM player in India with presence across 51 locations and growing global reach. Unique integrated platform offers 11+ service lines across diverse verticals supported by 70,000+ workforce. Strong hiring, monitoring, and proprietary tech create scalable moats. Customer retention exceeds 95% over 5 years.

**5. Investor Implications:**

Robust topline and margin growth led by diversified, high-margin services supports positive growth outlook. Expanding BSS segment and healthy balance sheet lower execution risks. Cross-selling and scaling of airport handling and training verticals are key drivers to watch for sustained momentum.